Director, Customer Advocacy
Enable
Luis González, Director of Customer Advocacy at Enable, is a leading figure in customer advocacy, recognized as a Top 25 CMA Influencer.His journey began in 2018 at SiriusDecisions. There, he realized the untapped potential of customer advocacy. He launched a successful pilot program. Luis' approach blends B2B and B2C marketing, focusing on humanizing the customer experience. At Enable, Luis leads with his "triple B approach." He focuses on building brand love, bringing benefits to the company and customers, and aligning with business goals. For aspiring customer marketers, Luis advises a focus on understanding the "why" behind advocacy programs, aligning with organizational goals, and building genuine relationships with customers.