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Luis
González
Director, Customer Advocacy
Enable
Luis González, Director of Customer Advocacy at Enable, is a leading figure in customer advocacy, recognized as a Top 25 CMA Influencer.His journey began in 2018 at SiriusDecisions. There, he realized the untapped potential of customer advocacy. He launched a successful pilot program. Luis' approach blends B2B and B2C marketing, focusing on humanizing the customer experience. At Enable, Luis leads with his "triple B approach." He focuses on building brand love, bringing benefits to the company and customers, and aligning with business goals. For aspiring customer marketers, Luis advises a focus on understanding the "why" behind advocacy programs, aligning with organizational goals, and building genuine relationships with customers.
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14 October 2026 10:00 - 10:30
The BBB Framework: Building advocacy programs customers love and the boardroom backs
Too many customer advocacy programs fall into two traps: low participation from burnout-fatigued advocates, or skepticism from executives demanding clear financial ROI. To build an advocacy program that survives budget cuts and market volatility, you need an operational framework that serves both sides, delivering irresistible value to your champions while presenting a bulletproof narrative to the C-suite. In this practical, highly interactive keynote, Luis González unveils his proprietary BBB Framework. Designed specifically for a virtual audience, this session moves beyond basic vanity metrics (like review counts or logo counts) to show how you can transform real customer value into a scalable Value-to-Proof Engine. Learn how to leverage the three B's to design high-engagement advocate experiences, use modern AI to digitize workflows and accelerate content production without losing human authenticity, and present impact metrics that command attention directly in the boardroom.