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Sheryn
Anthes
Director of Customer Marketing
Vimeo
Sheryn Anthes is a seasoned marketing leader with more than 24 years of experience driving customer-led growth across dynamic, transformative organizations. She currently serves as Director of Customer Marketing at Vimeo, where she leads strategies that elevate customer advocacy, retention, and expansion. Previously, Sheryn built and scaled customer marketing and community programs at Brightcove, where her initiatives generated $45M in pipeline, launched the company’s first customer community platform, and achieved a 91% retention rate among engaged customers. She has also held senior leadership roles at Blackboard and LivingSocial, where she spearheaded customer engagement, advocacy, and demand generation initiatives that significantly influenced revenue growth and product adoption. Passionate about connecting customer insight to business impact, Sheryn has a proven track record of establishing high-performing teams, creating impactful advocacy programs, and fostering thriving customer communities. She holds an MBA in Marketing from The George Washington University School of Business and a BA in International Relations from Wheaton College.
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15 October 2025 13:15 - 13:45
Mutual value: How to deliver more than you extract from customers
Customer marketing isn’t just about retention or expansion — it’s about creating experiences that genuinely benefit both your company and your customers. In this session, we’ll explore the philosophy of mutual value: how to move beyond transactional interactions and embed long-term trust into every touchpoint. Attendees will learn strategies to listen, learn, and act on customer needs, turning insights into programs that drive measurable outcomes for both sides. Through real-world examples and actionable frameworks, you’ll discover how to foster partnerships with customers that strengthen loyalty, fuel advocacy, and elevate your brand from vendor to trusted partner.